Terms of Service

Agreement to these Terms

These Terms of Service govern access to and use of RestaurantCue, a service provided by RestaurantCue Inc. By creating an account, purchasing a subscription, accepting an order form that incorporates these Terms, or using the service, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent.

If you use RestaurantCue for an organization, you represent that you have authority to bind that organization. If you do not agree to these Terms, do not use the service.

Accounts and authorized users

Customers are responsible for their RestaurantCue workspace, the users they authorize, and activity occurring under their accounts. Users must provide accurate account information, protect their credentials, and access only accounts, companies, locations, and information they are authorized to use.

Customers are responsible for assigning appropriate roles and removing access when a user no longer requires it. RestaurantCue may take reasonable steps to protect accounts or restrict access when misuse, compromise, fraud, or a security risk is suspected.

Customer content and Restaurant Brain

Customers retain ownership of the recipes, procedures, policies, documents, guides, training material, questions, answers, and other content they submit to RestaurantCue. Customers grant RestaurantCue a non-exclusive license to host, process, reproduce, transform, retrieve, and display that content only as reasonably necessary to provide, secure, maintain, and support the service.

Customers represent that they have the rights and authority necessary to provide content to RestaurantCue. Storing content in RestaurantCue does not give RestaurantCue the right to publish private Restaurant Brain material as public content.

RestaurantCue intellectual property

RestaurantCue and its licensors retain all rights in the service, including its software, interfaces, designs, documentation, trademarks, and underlying technology, excluding customer content. Subject to these Terms and payment of applicable fees, RestaurantCue grants customers a limited, non-exclusive, non-transferable right to use the service for their internal restaurant operations during the subscription term.

Customers may provide suggestions or feedback. RestaurantCue may use that feedback without restriction or payment, provided doing so does not grant RestaurantCue ownership of the customer's confidential operational content.

AI and document-assisted features

RestaurantCue includes AI-assisted and document-processing features that can retrieve evidence, produce drafts, compare material, extract text, summarize information, and help answer operational questions. AI-generated output can be incomplete or incorrect and should be reviewed in light of the restaurant's own standards and responsibilities.

RestaurantCue is designed so AI does not silently approve Restaurant Brain knowledge where manager approval is required. Employee-facing features should not represent unapproved generated material as an approved restaurant standard. Customers remain responsible for approving their operating standards and for food safety, employment, regulatory, and other management decisions.

AI and document workflows may use third-party providers as described in the Privacy Policy and Trust Center.

Subscriptions, billing, cancellation, and taxes

Paid subscriptions are billed at the price, billing interval, and plan terms shown at checkout or in an applicable order form. By starting a recurring subscription, the customer authorizes RestaurantCue and its payment processor to charge the applicable fees and taxes on a recurring basis until the subscription is canceled or terminated.

Unless a checkout or written agreement states otherwise, subscription fees are charged in advance and are non-refundable except where required by law. Cancellation stops future renewals; access to paid features generally continues through the end of the already-paid billing period. RestaurantCue does not provide prorated refunds or credits for partial billing periods unless required by law or expressly agreed in writing.

Customers are responsible for applicable taxes other than taxes based on RestaurantCue's net income. RestaurantCue may suspend paid service for overdue amounts after reasonable notice. Material pricing or plan changes apply prospectively and will be communicated as required by applicable law or agreement.

Acceptable use

Users may not use RestaurantCue to violate law; access another customer's information without authorization; probe, circumvent, or defeat security, tenant, role, approval, billing, or administration controls; distribute malicious code; disrupt service availability; impersonate another person without authority; infringe intellectual-property or privacy rights; or upload content they are not permitted to use.

Users may not reverse engineer or attempt to derive source code from the service except to the limited extent such a restriction is prohibited by law. Automated access must use interfaces RestaurantCue intentionally makes available and comply with applicable limits.

Third-party services

RestaurantCue relies on third-party infrastructure and service providers for portions of the service. Third-party services may have their own terms and privacy practices. RestaurantCue is not responsible for a third-party service outside RestaurantCue's reasonable control, but RestaurantCue remains responsible for its own commitments under these Terms and applicable law.

Service availability and changes

RestaurantCue may maintain, update, repair, or change the service over time. The service may occasionally be unavailable because of maintenance, network conditions, security events, or third-party failures. RestaurantCue does not guarantee uninterrupted or error-free operation.

RestaurantCue may suspend access when reasonably necessary to protect the service, customers, security, or billing integrity, or when use materially violates these Terms.

Termination and data after termination

A customer may stop using RestaurantCue at any time and may cancel a recurring subscription through the available billing flow or by contacting RestaurantCue when assistance is required. RestaurantCue may suspend or terminate access for material breach, nonpayment, unlawful use, fraud, or a material security risk.

When service ends, the customer's right to use the service ends. Provisions that by their nature should survive termination, including ownership, payment obligations already incurred, disclaimers, limitations of liability, and legal provisions, will survive. Retention and deletion of information are addressed in the Privacy Policy and any applicable written agreement.

Restaurant responsibilities

RestaurantCue is an operational software tool, not a food-safety authority, law firm, accounting firm, human-resources provider, or substitute for qualified professional advice. Restaurants remain responsible for their operations, including food safety, allergens, employment practices, regulatory compliance, customer and employee safety, recipes, equipment use, pricing, and management decisions.

Customers are responsible for reviewing the accuracy and suitability of their Restaurant Brain content and any AI-assisted output before relying on it where human review is appropriate.

Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RESTAURANTCUE IS PROVIDED “AS IS” AND “AS AVAILABLE.” RESTAURANTCUE INC DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. RESTAURANTCUE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT CUSTOMER-PROVIDED OR AI-ASSISTED INFORMATION WILL BE ACCURATE OR SUITABLE FOR EVERY OPERATIONAL OR LEGAL REQUIREMENT.

Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RESTAURANTCUE INC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RESTAURANTCUE INC'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY THE CUSTOMER TO RESTAURANTCUE FOR THE SERVICE DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limitations do not apply where applicable law prohibits them.

Indemnification

To the extent permitted by law, a customer will defend and indemnify RestaurantCue Inc against third-party claims, damages, and reasonable costs arising from customer content that infringes another person's rights, the customer's unlawful use of the service, or the customer's material violation of these Terms. RestaurantCue will provide reasonable notice of a covered claim and reasonable cooperation in the defense.

Governing law and disputes

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles. Except where applicable law requires otherwise, any lawsuit arising from these Terms or the service must be brought in the state or federal courts with jurisdiction in Summit County, Ohio, and the parties consent to personal jurisdiction and venue there.

General terms

Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, except for payment obligations. A customer may not assign these Terms without RestaurantCue's consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets; RestaurantCue may assign these Terms in connection with a corporate reorganization, financing, merger, acquisition, or sale of its business or assets.

If a provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. These Terms, together with any applicable order form and incorporated policies, form the agreement concerning the service. If a signed written agreement expressly conflicts with these Terms, the signed agreement controls to the extent of the conflict.

RestaurantCue may update these Terms prospectively. Material changes will be communicated as appropriate, and an updated effective date will be posted. Continued use after revised Terms become effective constitutes acceptance where permitted by law.

Legal notices and contact

RestaurantCue is provided by RestaurantCue Inc. Legal notices may be sent to RestaurantCue Inc, 1491 Aster Ave St 8, Akron, OH 44301, or by email to hello@restaurantcue.com.